Refund Policy

We take technical support seriously and
answer technical issues as fast as we can, usually within
less than 8 working hours (France, GMT+2).
Replies during weekends are very frequent.

Full refund

A full refund is available provided that:

You send us a bug report containing the problematic workzone and an explanation of the issue. You can submit it here: https://www.split3r.com/reportbug-en.html
We are unable to fix your problem, or to provide a workaround, within 3 working days of receiving a usable bug report.

A bug report is considered usable when it is complete and documented well enough for us to reproduce the problem.

The 3 working days are counted from the moment we receive such a report, not from the purchase date.

In that case, we refund you, no question asked.

Conditions and exceptions

Your problem must be technically solvable. If your source file is so degraded that no professional software in our possession can repair or correct it, this clause does not apply.

If you do not want to, or cannot, send us a bug report of your file, a refund is still possible. In that case the PayPal fees charged to us at the time of purchase (about 5%) are deducted from the refund.

We do not accept refund requests made less than 24 hours after purchase, nor more than 8 days after purchase.

Please take the time to read and understand the Getting Started guide, which explains the principles behind Split3r.

Once a refund is issued, your license is deactivated on our server.

PayPal disputes

In all cases you may open a dispute with PayPal. We will argue our case with them, but we will accept their decision without further discussion.