This Privacy Policy explains how Qualup SAS (“Qualup”, “we”, “us”, “our”) collects, uses, stores, and shares personal data when you use our websites, products, and services, including qualup.com, split3r.com, and shop.qualup.com (the “Services”).
1) Data Controller
Company: Qualup SAS
Registered address: Impasse du Mont, Thurissey 71260 MONTBELLET
Business address: 42 Rue du Château 71260 LUGNY
Registration (SIREN/RCS): 479 510 901
Email (privacy): privacy@qualup.com
Phone: +33 385 33 29 35
2) Data We Collect
We collect only what is necessary, relevant, and proportionate.
Orders & billing: order references, purchased products/services, invoicing details, VAT data, payment status. (We do not store full card numbers; see §7.)
Support & communications: messages, attachments, and—where necessary for troubleshooting—technical context you share.
If we use analytics (Google Analytics›), we do so with IP masking/limited retention where feasible. Where required, analytics runs only with your consent (see Cookie banner and §9). You can withdraw consent at any time.
5) Disclosures & Recipients
We share personal data only with:
Payment processors: PayPal for secure payments.
Hosting & infrastructure: o2switch/CDN/backup›.
Email & ticketing: Email service / helpdesk to send notifications and handle support.
Professional advisers: accountants, auditors, legal counsel (under duty of confidentiality).
Authorities: where required by law or to defend legal claims.
All vendors act under contracts with appropriate data protection terms (Art. 28 GDPR).
6) International Transfers
Where data is transferred outside the EEA/UK, we rely on an adequacy decision or appropriate safeguards such as EU Standard Contractual Clauses and, where needed, supplemental measures. You may request a copy of applicable safeguards (subject to redactions).
7) Payments
Online payments are processed by independent payment providers. We do not store full card numbers or CVV. Payment providers process your data as separate controllers or processors (see their privacy notices, PayPal privacy URL).
8) Data Retention
We retain personal data only as long as necessary:
Accounts & licenses: for the life of the account and for statutory limitation periods thereafter.
Invoices & tax records: typically 10 years (or as required by local law).
Support tickets/logs: typically 6–24 months, unless longer is needed for security or legal reasons. When no longer needed, data is securely deleted or anonymised.
9) Cookies & Similar Technologies
We use:
Strictly necessary cookies (security, authentication, session, load balancing).
Preference cookies (optional).
You can manage cookies via our banner and your browser settings. For details, see our Cookie Policy (link: ‹/cookie-policy›).
10) Your Rights (EEA/UK)
Subject to conditions and exceptions, you have the right to:
Access your data and obtain a copy;
Rectify inaccurate or incomplete data;
Erase data (“right to be forgotten”);
Restrict processing;
Object to processing based on legitimate interests or to direct marketing;
Data portability;
Withdraw consent at any time (does not affect prior lawful processing).
To exercise rights, contact us at privacy@qualup.com ›. You may also lodge a complaint with your supervisory authority (e.g., CNIL in France).
11) Security
We apply technical and organisational measures appropriate to risk, including access controls, encryption in transit, least-privilege, logging, and regular backups. No system is 100% secure; we maintain processes to detect, investigate, and notify as required.
12) Children’s Privacy
Our Services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided data, please contact us to delete it.
13) Third-Party Links
Our Services may link to third-party sites or downloads (e.g., community models, payment pages). Those sites are governed by their own privacy policies.
14) Changes to This Policy
We may update this Policy to reflect legal, technical, or business developments. We will indicate the “Last updated” date above and, where appropriate, notify you via the Services or email.
15) Contact
Qualup SAS Office : 42 Rue du Château 71260 LUGNY FRANCE Email: privacy@qualup.com Phone: +33 385 33 29 35
