Support

Frequently asked questions

The practical details about using and licensing Split3r.

About Split3r

What does Split3r do?

Split3r divides oversized 3D models into parts for standard desktop printers, with joints and labels to help with assembly. Its workflow covers preparation, cut planning, splitting and inspection.

Does it replace my slicer?

No. Prepare the parts in Split3r, then set orientation, supports and print settings in your usual slicer. Explore the workflow.

Does version 1.5.0 still use Blender for splitting?

Version 1.5.0 uses Split3r’s own cutting kernel. Descriptions of Blender as the current splitting engine refer to older versions.

How is Split3r positioned compared with LuBan?

Split3r focuses on model splitting: printer-volume planning, cut previews, configurable joints and assembly organization. Compare the specific tools and workflow with the needs of your project.

Why the “3” in Split3r?

The name is a nod to Slic3r and its place in the history of desktop 3D printing software.

Licensing & updates

Is the license a subscription?

No. Basic, Add-ons and Full are lifetime licenses. Add-ons requires Basic. See the license comparison for prices and included tools.

Can I install it on more than one computer?

Yes, across Windows, macOS and Linux. Each license permits one active computer at a time. When another computer acquires that license, another open instance using it can close automatically. Quit on the first computer before switching.

Does Split3r need an internet connection?

Yes, for activation and license verification. A short grace period accommodates temporary disconnections; it is not an offline license.

How do licenses work for a team or school?

Purchase one seat for each computer that needs to be active simultaneously. Installation can be wider than the number of seats, and the standard online license system does not require your own license server.

What updates are included?

Every purchase includes six months of updates. Major versions released after that period may be offered as paid upgrades. If you bought during the beta or the release candidates, you get one year of updates from the 1.5.0 release, as announced at the time.

Can a company use Split3r on an isolated network?

The standard edition requires online checks. On-premises and offline enterprise licensing have been described as future options after the final 1.5.0 release; availability is not confirmed for rc. Contact sales@split3r.com with your seat count, systems and network constraints.

Platforms & files

Which operating systems are supported?

The 1.5.0 rc1 release is available for Windows, macOS and Linux. Windows supports 10 and 11, the Mac build targets Apple Silicon, not Intel Macs. Check the current download page for the package matching your system.

Which file formats can I open?

STL and OBJ supply geometry, 3MF can supply geometry and painting, and .s3r reopens a Split3r project. OBJ materials and textures are not used. Basic imports 3MF geometry, Add-ons or Full is needed for the complete color workflow.

Can I run it in a virtual machine?

A virtual machine may launch Split3r, but virtualized graphics and file access are not supported. Support investigates issues reproduced on physical Windows, macOS or Linux hardware. Read the hardware guidance.

Support & trial

What support is included?

Six months of standard email support cover installation, usage questions and reproducible bugs. Training, consulting and manual repair of severely degraded files are outside standard support.

Professional support is available separately on a pay-as-you-go basis. Its published offer includes an initial response within eight hours and advanced assistance within technical limits. Contact the team for the applicable service details.

Is there a free trial?

Yes. The Split3r 1.5.0 demo is the Full version, with all its tools, for 15 days, on your own files. At each split, one piece is written as a normal file, ready for your slicer; the other pieces can be viewed but do not print. It asks for your e-mail address at the first launch. Download the demo (Windows, macOS and Linux).

What should I send with a bug report?

Send the whole Workzone as a ZIP, a short sequence of steps, the error and your system details. Follow the bug report instructions.

Enlarged Split3r screenshot