Last updated: 9 September 2026
This Privacy Policy explains how Qualup SAS (“Qualup”, “we”, “us”, “our”) collects, uses, stores, and shares personal data when you use our websites, products, and services, including qualup.com, split3r.com, and shop.qualup.com (the “Services”).
1) Data Controller
Company: Qualup SAS
Registered address: Impasse du Mont, Thurissey 71260 MONTBELLET
Business address: 42 Rue du Château 71260 LUGNY
Registration (SIREN/RCS): 479 510 901
Email (privacy): privacy@qualup.com
Phone: +33 385 33 29 35
2) Data We Collect
We collect only what is necessary, relevant, and proportionate.
2.1 Data you provide
Identity & contact: first/last name, company, email, phone, postal/billing/shipping address.
Account data: login email, profile information, preferences.
Orders & billing: order references, purchased products/services, invoicing details, VAT data, payment status. (We do not store full card numbers; see §7.)
Support & communications: messages, attachments, and-where necessary for troubleshooting-technical context you share.
2.2 Data collected automatically
Technical logs: IP address, timestamps, pages/URLs visited, referrer, user-agent, session identifiers, crash reports.
Cookies and similar tech: strictly necessary cookies for security, authentication, and session management; see §9.
2.3 Data from third parties
Payment providers PayPal and Stripe: payment confirmations, fraud-prevention signals.
Analytics/advertising partners (if used): aggregated metrics or pseudonymous identifiers.
Resellers/partners (if applicable): contact details for license delivery or support.
3) Purposes & Legal Bases (GDPR Art. 6)
Provide and operate the Services (accounts, downloads, licensing, updates): Contract (Art. 6(1)(b)).
Order processing & billing (invoicing, tax compliance): Contract and Legal obligation (Art. 6(1)(b)(c)).
Customer support & incident response: Legitimate interest to assist users and maintain service quality (Art. 6(1)(f)).
Security & fraud prevention (access logs, rate-limiting): Legitimate interest (Art. 6(1)(f)).
Product improvement (anonymised/aggregated statistics, crash reports): Legitimate interest (Art. 6(1)(f)).
Marketing communications (newsletters): Consent (Art. 6(1)(a))-you can withdraw anytime.
Compliance & enforcement (tax, accounting, legal claims): Legal obligation and Legitimate interest (Art. 6(1)(c)(f)).
4) Optional Analytics
The new public website does not include an analytics tracker. If analytics is added later, it will only run with your consent where consent is required. The corresponding information and withdrawal controls will then be provided.
5) Disclosures & Recipients
We share personal data only with:
Payment processors: PayPal and Stripe for secure payments.
Hosting & infrastructure: o2switch/CDN/backup.
Email & ticketing: Email service / helpdesk to send notifications and handle support.
Professional advisers: accountants, auditors, legal counsel (under duty of confidentiality).
Authorities: where required by law or to defend legal claims.
All vendors act under contracts with appropriate data protection terms (Art. 28 GDPR).
6) International Transfers
Where data is transferred outside the EEA/UK, we rely on an adequacy decision or appropriate safeguards such as EU Standard Contractual Clauses and, where needed, supplemental measures. You may request a copy of applicable safeguards (subject to redactions).
7) Payments
Online payments are processed by independent payment providers, PayPal and Stripe. We do not store full card numbers or CVV. These providers process your data in their respective roles as controllers or processors. Their privacy notices are available during checkout in the shop.
8) Data Retention
We retain personal data only as long as necessary:
Accounts & licenses: for the life of the account and for statutory limitation periods thereafter.
Invoices & tax records: typically 10 years (or as required by local law).
Support tickets/logs: typically 6–24 months, unless longer is needed for security or legal reasons.
When no longer needed, data is securely deleted or anonymised.
9) Cookies & Similar Technologies
The website remembers your language choice in your browser’s local storage. Your manual selection takes priority over the browser language.
The Atelier uses a session cookie required for team members to sign in.
To resume a file upload, the browser temporarily stores an upload reference and a file fingerprint. File contents are not saved in local storage. The browser reference is removed after a successful upload.
Incomplete upload chunks expire after 48 hours without activity and are cleaned when new uploads are initialized. Cloudflare Turnstile anti-bot verification may be enabled on the support form.
You can clear this data in your browser settings. Payment cookies are managed by the shop and its providers.
10) Your Rights (EEA/UK)
Subject to conditions and exceptions, you have the right to:
Access your data and obtain a copy;
Rectify inaccurate or incomplete data;
Erase data (“right to be forgotten”);
Restrict processing;
Object to processing based on legitimate interests or to direct marketing;
Data portability;
Withdraw consent at any time (does not affect prior lawful processing).
To exercise rights, contact us at privacy@qualup.com
. You may also lodge a complaint with your supervisory authority (e.g., CNIL in France).
11) Security
We apply technical and organisational measures appropriate to risk, including access controls, encryption in transit, least-privilege, logging, and regular backups. No system is 100% secure; we maintain processes to detect, investigate, and notify as required.
12) Children’s Privacy
Our Services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided data, please contact us to delete it.
13) Third-Party Links
Our Services may link to third-party sites or downloads (e.g., community models, payment pages). Those sites are governed by their own privacy policies.
14) Changes to This Policy
We may update this Policy to reflect legal, technical, or business developments. We will indicate the “Last updated” date above and, where appropriate, notify you via the Services or email.
15) Contact
Qualup SAS
Office : 42 Rue du Château
71260 LUGNY
FRANCE
Email: privacy@qualup.com
Phone: +33 385 33 29 35