Support
Send a reproducible bug report
A complete Workzone and a short set of steps give support the best chance of reproducing the problem. A problem that we can reproduce is almost always a problem that has been fixed
1. Package the Workzone
Compress the entire Workzone folder into one ZIP. Include the .s3r project, original models, preparation results, output folders and any custom presets needed to reproduce the issue.
Keep the original filenames and folder structure. A screenshot alone usually cannot reproduce a geometry problem.
2. Describe the problem
Add a short README to the ZIP with:
- Numbered steps, from opening the project to the failure.
- The result you expected and the result you obtained.
- The exact error, with screenshots or a short recording if helpful.
- Split3r version, operating system and exact OS version.
- CPU, GPU, driver version, RAM and display scaling.
- Printer model and profile settings.
State whether the problem occurs on physical hardware; virtual-machine-only issues are outside the supported environment.
Send your project to support
Attach your Workzone as a single ZIP archive, including the files needed to reproduce the issue.