Last updated: November 3, 2025
Vendor: Qualup SAS, Office: 42 Rue du Château, 71260 LUGNY, FRANCE
VAT: FR17479510901
SIRET: 47951090100016
Contact: support@split3r.com
These General Terms of Sale (“Terms”) govern the purchase and use of Split3r software and related support services (together, the “Services”). By ordering, downloading, installing, accessing, or using the Services, the customer (“Customer”) agrees to these Terms.
1. Definitions
Software: the Split3r executable(s), plug-ins, and bundled components, including documentation, sample files, and any updates released under these Terms.
License: the right to install and use the Software as expressly permitted in Section 6.
Order: the checkout confirmation or invoice specifying product(s), quantity, price, currency, and term.
Support: standard or professional technical assistance described in Section 9.
2. Scope, Customer Type
Unless stated otherwise in the Order, the Services are supplied to business users. If Customer qualifies as an EU consumer, Section 13.3 applies in addition to the rest of these Terms.
3. Ordering & Delivery
3.1 Order Process. Orders placed on the Split3r website or via an authorized reseller are binding when confirmed.
3.2 Digital Delivery. The Software, license key, and/or download link are delivered electronically to the email address provided by Customer. Delivery is deemed complete when the email is sent or the download is made available.
4. Prices, Taxes, Invoicing
4.1 Prices. Prices are shown in the checkout and may change at any time before purchase.
4.2 Taxes. Prices are exclusive of applicable taxes. VAT and similar taxes are charged as required by law.
4.3 Invoicing & Records. Electronic invoices are provided. Customer is responsible for accurate billing information.
5. Payment
Payments are due at Order time unless otherwise stated. The Vendor may suspend access for unpaid amounts. All bank or card fees are borne by Customer.
6. License Grant & Restrictions
6.1 Grant. Upon full payment, Vendor grants Customer a non-exclusive, non-transferable License to install and use the Software:
on one workstation per license key (or as stated in the Order);
solely for Customer’s internal business purposes; and
for the term stated in the Order (perpetual or time-limited).
6.2 Restrictions. Customer shall not (and shall not permit others to):
(a) reverse engineer, decompile, or attempt to derive source code except to the extent allowed by mandatory law;
(b) modify, create derivative works from, sublicense, or distribute the Software;
(c) remove proprietary notices or circumvent technical protections;
(d) use the Software to develop a competing product or for service-bureau or hosting use without prior written consent.
6.3 Third-Party Components. Some components may be open-source and governed by their own licenses. Those licenses prevail for their components.
7. Activation, Updates & Beta
7.1 Activation. The Software may require license-key activation or online verification.
7.2 Updates. Purchase includes 6 months of updates (bug fixes and minor enhancements). Major versions released after this window may be offered separately at a reasonable upgrade price.
7.3 Beta Features. Beta or preview features are provided “as is”, may be changed or removed at any time, and should not be used in production.
8. Intellectual Property
The Software is licensed, not sold. Vendor retain all intellectual-property rights. No rights are granted except as expressly stated.
9. Support & Assistance
9.1 Standard Support (included).
Channel: Email (support@split3r.com)
Coverage: How-to guidance and best-effort troubleshooting related to installation and normal use
Availability: Mon–Fri, 09:00–17:00 (Europe/Paris, excluding French public holidays)
Term: Included for 6 months from the date of purchase for the licensed version
Targets (non-binding): First response within 2 business days
9.2 Professional Support (pay-as-you-go, optional).
Priority handling, screen-share sessions by appointment, advanced diagnostics, custom advice
Billed per hour at the then-current rates; prepaid packs available
Scope and scheduling confirmed in writing before delivery
9.3 Exclusions. Support does not include training, modeling services, repair of third-party files, hardware issues, or on-site work unless agreed under Professional Support.
10. Compatibility & System Requirements
Customer is responsible for meeting the published system requirements (OS, GPU/OpenGL, drivers). Use on virtual machines is not recommended due to graphics stack limitations.
11. Customer Responsibilities
Customer must use current, lawfully obtained input files, maintain backups, and ensure proper calibration of printers and profiles. Customer is solely responsible for production settings and output quality.
12. Confidentiality & Data
Vendor treats non-public information received from Customer as confidential and uses it only to provide the Services. Personal data is processed in accordance with the Privacy Policy and applicable data-protection law.
13. Right of Withdrawal, Refunds
13.1 Business Customers. All sales are final, except where required by law or expressly stated otherwise in the Order.
13.2 Technical Defects. If a material delivery defect prevents activation and cannot be remedied within a reasonable time, Vendor may, at its discretion, replace the key or refund the purchase price against deactivation.
13.3 EU Consumers (digital content). If you are an EU consumer, you have a 14-day right of withdrawal unless you expressly consent to immediate delivery of digital content not supplied on a tangible medium and acknowledge loss of the withdrawal right at checkout. Vendor will collect these consents during purchase where applicable.
14. Limited Warranty; Disclaimers
14.1 Limited Warranty. For 90 days from delivery, the Software will substantially conform to the accompanying documentation when used on a supported environment. Vendor’s sole obligation and Customer’s exclusive remedy is, at Vendor’s option, repair, replacement, or refund as described in Section 13.2.
14.2 Disclaimers. Except for the limited warranty above and to the maximum extent permitted by law, the Software and Support are provided “as is” without warranties of any kind, whether express, implied, statutory, or otherwise (including merchantability, fitness for a particular purpose, accuracy, and non-infringement). Split3r relies on third-party geometry and drivers; outcomes may vary with input file quality, machine calibration, and environment.
15. Limitation of Liability
To the maximum extent permitted by law:
(a) Vendor is not liable for indirect, incidental, special, punitive, or consequential damages (including lost profits, production downtime, reprint costs, data loss, or reputational harm), even if advised of the possibility; and
(b) Vendor’s total aggregate liability arising out of or related to the Services is limited to the amounts actually paid by Customer for the Software or Support giving rise to the claim in the 12 months preceding the event.
Nothing limits liability that cannot legally be limited (e.g., for death/personal injury caused by negligence or fraud).
16. Export & Sanctions Compliance
Customer shall comply with all applicable export-control and sanctions laws and shall not use, export, or transfer the Software contrary to such laws.
17. Termination
Vendor may terminate the License for material breach if Customer fails to cure within 14 days of notice. Upon termination, Customer must stop using and uninstall the Software and destroy license keys and copies.
18. Force Majeure
Vendor is not responsible for delays or failures due to events beyond its reasonable control (e.g., outages of hosting providers, strikes, war, natural disasters, government actions).
19. Assignment
Customer may not assign or transfer the License or these Terms without Vendor’s prior written consent. Vendor may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
20. Governing Law & Jurisdiction
These Terms are governed by the laws of France (excluding conflict-of-laws rules). The courts of Mâcon, France have exclusive jurisdiction, without prejudice to mandatory venue rights of consumers.
21. Changes to Terms
Vendor may update these Terms for new features, legal reasons, or security. The current version is posted on the website and applies from its “Last updated” date. Material changes to ongoing paid terms will be notified in advance where legally required.
22. Entire Agreement, Order of Precedence
These Terms, the Order, and any referenced policies constitute the entire agreement and supersede prior communications. If there is a conflict, the Order prevails, then these Terms, then the documentation.
23. Contact
Qualup SAS
Office: 42 Rue du Château,
71260 LUGNY,
FRANCE
VAT: FR17479510901
SIRET: 47951090100016
Email: privacy@qualup.com
Phone: +33 385 33 29 35
Entire Agreement
These Terms (together with any order, license file, or written SLA between you and Qualup) constitute the entire agreement regarding the Service and supersede prior or contemporaneous agreements on the same subject.
Annex A - Support Service Details
A1. Standard Support (included for 6 months)
Email only, Mon–Fri, 09:00–17:00 (Europe/Paris)
Best-effort guidance on installation, activation, updates, and normal operation
Non-binding response target: 2 business days
Language: English and French (subject to availability)
A2. Professional Support (optional, billed)
Booking window generally within 5 business days (subject to availability)
Remote screen-share sessions, diagnostics, configuration advice, and integration hints
Time accounting in 30-minute increments; unused prepaid time remains valid for 12 months
No on-site visits unless agreed in writing
A3. Customer Preparation
Provide version numbers (OS, GPU/driver), Split3r version, logs, minimal reproducible case, and the Workzone ZIP when requested.
A4. Exclusions
File repair for corrupted third-party meshes, modeling, training, or production-turnkey work
Issues caused by unsupported OS/drivers, virtual machines, or hardware faults